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OPTIMISED SUPPORTED LIVING

WHY CHOOSE US?

 

We provide a person-centred care that is safe, effective, responsive, caring and well-led by experts. Everything we do is tailored according to the needs of each of our service users. All those we deal with, including service users, staff and external parties are treated respectfully at all times. We always endeavor to ensure that:

  • Our service users have privacy when they need and want it.

  • We treat everybody with respect and equally.

  • Service users are supported to remain as independent as possible

  • Service users are have access to, and are involved in the local community.

  • We fully coordinate and co-work with other professionals to deliver support to service users. 

Do you think we've got it wrong?

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If you’re not happy about our support and you want to let us know, this is what we'll do to deal with your concerns: When you write to us;

  • We'll get back to you as promptly as we can, but within five working days

  • We’ll normally give you a full response within 28 working days, but if we can’t;

  • We'll let you know when we’ll be able to give you a full response. 

  • We will keep you regularly updated until we have reached final resolution of the matter. 

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We assure you that we will

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  • Respond to concerns considerately, as quickly and effectively as we can

  • Take all comments and complaints seriously

  • Tell you what’s happening with your complaint and do everything we can to help

  • Do our best to treat the information you give us in confidence

  • Explain the decision taken about your complaint

  • Consider all complaints received to continually review and improve our support within our quality assurance system.

      

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Better Care Starts with You!
Respecting Our Residents

 

Our staff are trained to maximise service users' privacy and demonstrate dignity to service users' during the course of their work. These include the following:

  • Always knock before entering service users' rooms.

  • Always address service users by their title or their preferred name.

  • Always treat service users as individuals with unique needs.

Dignity

 

MK Supported Housing Staff understand that the right to dignity involves recognising the inherent value of service users, by respecting their unique qualities as individuals and the specific nature of each person's needs. We also ensure to:​

  • be calm, controlled, and respectful.

  • wear clothes that are appropriate for work.

  • use polite language and avoid vulgarity.

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