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OPTIMISED SUPPORTED LIVING

WHY CHOOSE US?

 

We provide a Person-centred care that is Safe | Effective | Responsive | Caring and Well-led, tailored according to the needs of our service users. Our service users and staff are treated with Dignity and respect at all times. This includes making sure that:

  • Our service users have privacy when they need and want it.

  • Everybody is treated as equal.

  • Our service user(s) are given any support they need to help them remain independent and involved in the local community.

Do you think we've got it wrong?

If you’re not happy about our support and you want to let us know, this is what we'll do to deal with your concerns:

When you write to us;

  • We'll get back to you within five working days

  • We’ll normally give you a full response within 28 working days, but if we can’t,

  • We'll let you know when we’ll be able to give you a full response. 

We assure you that we will

 

  • Respond to concerns considerately, as quickly and effectively as we can

  • Take all comments and complaints seriously

  • Tell you what’s happening with your complaint and do everything we can to help

  • Do our best to treat the information you give us in confidence

  • Explain the decision taken about your complaint

  • Consider all complaints received to continually review and improve our support within our quality assurance system.

      

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Better Care Starts with You!
Respecting Our Residents

 

Our staff are trained to maximise each Service user(s) privacy and demonstrate dignity to Service user(s) during the course of their work. These include the following:

  • Always knocking before entering a service user(s) room.

  • Always addressing a service user(s) by their title or their preferred name.

  • Always treating service user(s) as individuals.

Dignity

 

MK Supported Housing Staff understands that the right to dignity involves recognising the inherent value of our service user(s), by respecting their unique qualities as individuals and the specific nature of each person's needs. We will take care to safeguard our residents’ dignity.